Blog

How will the payment be made?

By On 2021-02-04

The deposit must be paid via the site interface so you will have two means of payment available: 

  • Payment by bank transfer 
  • Payment by bank check

How and to whom can I get more information in the event of a problem in the apartment?

By On 2021-02-04

You will have our cell phone number to reach us at any time.

Which steps are taken for COVID?

By On 2021-02-04

We follow the safety instructions to prevent the transmission of the virus. Wearing a mask to meet you, thoroughly cleaning the apartment and especially the handles, remote controls, etc. with a bactericidal product.

And if I arrive early in the morning or late at night, how will my welcome be?

By On 2021-02-04

We will do our best to be available when you arrive. I'm sure we'll find a way to welcome you.

How is the check out going?

By On 2021-02-04

The check out is detailed in our welcome booklet which will be sent to you upon confirmation of your reservation. It is based on trust. We will mainly check the cleanliness of the accommodation.

How is the check in going?

By On 2021-02-04

The entry inventory procedure is detailed in our welcome booklet and co-ownership regulations which will be sent to you once your reservation has been confirmed. Usually it is around 3 or 4 p.m. ideally. Obviously we will adapt if the arrival is delayed. It is based on trust. We'll go over the welcome booklet with you and highlight the most important. We will show you your accommodation, your car park and we will explain the operation of the main devices. We will show you the equipment you have chosen in your options (detailed list in the reservations tab). We will remind you of our rules for living well together. 

Then, you just need to send us an SMS if a hardware is faulty or if you are missing something. 

We will also wait for the payment of the balance when you enter the accommodation.

How can I take possession of my rental?

By On 2021-02-04

Before your arrival, you will have the telephone number of the person in charge of welcoming you. Just tell us your time slot and we will do our best to accommodate you.

Should I do the cleaning?

By On 2021-02-04

The cleaning must be done when you leave. We can help you find a housekeeper if you let us know well in advance.